The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Rooms!
“Our room was impressively spacious, featuring two extra-large beds and a sofa bed, yet still left ample room to move around comfortably.” view full review
Delicious Breakfast!
“Breakfast was absolutely good, with a generous spread and the kind service from Sue made for a truly enjoyable start to the day.” view full review
Accessible Areas
“The common areas, including the outdoor seating and gardens, were beautifully maintained and easily accessible for everyone to enjoy.” view full review
Lovely Lounge!
“The bar area was clean and stylishly arranged, providing a wonderful atmosphere to relax after a long day.” view full review
Unit 9 Festival Way Festival Leisure Park Festival Leisure Park
Aroma
410 m
Unit 14 14/FESTIVAL Festival Way Festival Leisure Park
TGI Fridays
250 m
Unit 4 Festival Link
Nando's
480 m
Unit 17 Festival Way Festival Leisure Park Unit 17
Wagamama
430 m
Unit 10 Festival Way Festival Leisure Park Unit 10
Villagio Ristorante
420 m
Unit 18 Festival Way Festival Leisure Park Festival Leisure Park
Pizza Express
530 m
Unit 2 Carnival Close Festival Leisure Park Crane Farm Road
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Friendly staff
Convenient location
Worn-out rooms
Dining quality
6.6/10
Nice
Rooms
5.7
Location
7.3
Service
7.7
Dining
5.7
Guest reviews
6.6/10
based on 3 reviews
8.0
8.0/10 based on 2229 reviews
Elizabeth
United Kingdom,
February
2024
7.0/10
The hotel rooms felt a little tired and basic with stains on the carpet, but they had a lovely view of the lake. The service was a mix of unwelcoming and helpful, with an overall ambition to ensure everyone felt welcome. The location was convenient for accessing various places in Basildon, close to entertainment amenities but with mixed opinions about the city. Dining experiences were pleasant, especially with thoughtful staff, but service times could get busy. The facilities offered were satisfactory.
Rooms
6.0
The rooms had a basic feeling and some stains on the carpet, but offered a lovely view of the lake.
Service
7.0
The service had a mix of unfriendliness and helpfulness, striving to make everyone feel welcome.
Location
8.0
The hotel location was convenient for accessing various places in Basildon, close to entertainment amenities, but opinions on Basildon itself were divided.
Dining
7.0
Dining experiences were enjoyable, especially with kind and thoughtful staff, though it could get busy during certain times.
Facilities
7.0
The facilities offered were satisfactory.
Aaron
United Kingdom,
November
2023
6.6/10
My stay at the hotel had its ups and downs. While the rooms were clean but a bit noisy due to outside disturbances, the service was a mix of standoffish encounters but also highlighted by an exceptional receptionist. The location was convenient overall, but noise from outside can be disruptive. Dining was decent, although timing and service could be improved. Facilities were standard.
Rooms
6.0
The rooms, although clean, were a bit noisy with disturbances from outside. They just felt unclean.
Service
7.0
Despite some standoffish encounters, the standout service from receptionist Louise was exceptional.
Location
7.0
The location is convenient with nearby amenities, but outside noise can be a nuisance for front-facing guests.
Dining
6.0
The dining experience was okay, but service timing could be improved.
Facilities
7.0
Basic facilities were provided.
Stanley
United Kingdom,
August
2023
6.2/10
The hotel had some positives like a convenient location for the leisure park and great assistance from the friendly staff. However, the room condition was a bit worn out and the dining experience fell short with cold food.
Rooms
5.0
The rooms were a bit tired in places and we faced a challenge when requesting an extra quilt as we were told there were none spare.
Service
9.0
The staff were lovely and assisted with all our needs, being extremely professional and friendly.
Location
7.0
The location was convenient for our needs in the leisure park but could be better to avoid disturbance from the surrounding areas.
Dining
5.0
The dining experience was not perfect as the food was cold and not served at the right temperature.
Facilities
6.0
The facilities were average, nothing exceptional to highlight.